Olympic Pool & Spa store at Wright Plaza in Omaha
Simple and fair

Returns & refunds.

How bringing something back works, and what to do if an online pickup order needs to change.

Effective October 5, 2026 · Olympic Pool & Spa · 16902 Wright Plaza, Ste 160, Omaha, NE 68130

The short version: unopened product in its original packaging can come back within 14 days with your receipt or order number, for a refund to the card you paid with. Refunds usually show up on your card within 3–5 business days.

Online pickup orders

Online orders are paid at checkout and held for you at the counter. If you need to cancel before you pick up, call 402-896-1246 and we refund the full amount to the card you paid with. If an order has not been picked up within 14 days, we call you first, then refund it and put the product back on the shelf.

Bringing something back

  • Bring the item and your receipt or order number to the store within 14 days of purchase, during showroom hours.
  • Unopened, unused product in its original packaging is refunded to the original payment method. Card refunds usually post within 3–5 business days.
  • Opened or partly used chemicals cannot be returned. Once a container is opened we cannot put it back on the shelf safely.

Spas, equipment, and special orders

Hot tubs, heaters, pumps, and anything ordered specially for you are handled case by case. Manufacturer warranties apply, and we are the ones who file them for you. If something arrives damaged or fails early, call us or bring it in and we will sort it out with the manufacturer.

Something wrong with your order?

Call 402-896-1246 or email shop@olympicomaha.com. A person answers, and most problems are fixed the same day.